At twc18, we treat your privacy as a serious responsibility. This Privacy Policy clearly explains how we collect, use, store and protect your personal information throughout your use of our platform.
When you register and use the platform twc18, you trust us with your personal information. That trust is not something we take lightly. Every decision we make regarding user data is guided by a simple principle: your data belongs to you, and we only use it to deliver a better experience for you.
This Privacy Policy is drafted in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and global industry best practices. It applies to all users accessing the website twc18, our mobile app and all related services.
Quick Summary: We collect only the information that is necessary, use it for purposes you understand, never sell it to third parties, and keep it secure within our systems protected by 256-bit SSL encryption.
All your personal and financial transaction data is protected by 256-bit SSL encryption. This means your information cannot be read by unauthorized parties during data transmission.
Your data is stored on servers protected by multi-layered firewalls and intrusion detection systems. Access to the user database is restricted to authorised personnel only.
twc18 has never and will never sell, rent, or commercialise your personal data to any third party for marketing or any other purpose without your explicit consent.
You have the right to access, correct, transfer or request deletion of your personal data at any time. Contact our team and we will process your request within 14 working days.
All our data management practices are fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct periodic compliance reviews to ensure there are no gaps in our privacy controls.
In the event of any security breach involving your information, twc18 is committed to notifying you within the timeframe required by law and taking immediate remedial action.
We collect various types of information depending on how you interact with the platform twc18. The following are the main categories of data we collect:
| Data Categories | Primary Purpose | Retention Period |
|---|---|---|
| Identity information | Account verification & KYC | Throughout active account + 5 years |
| Financial information | Transaction processing | 7 years (audit requirement) |
| Activity log data | Security & fraud detection | 2 years |
| Cookie data | User experience | Up to 12 months |
Every piece of data we collect has a clear purpose. We do not use your data for purposes unrelated to the services we provide. Here are the primary ways your data is used by twc18:
Registration information is used to create and manage your account, ensure secure login, and enable account-related communications.
Your banking and digital wallet details are used solely to process deposits and withdrawals efficiently and securely. This information is not shared with any party other than approved payment processors.
Your identity document is used to verify your identity in order to meet legal compliance requirements, prevent fraud and protect your account from unauthorised access.
Activity logs and device data are continuously analyzed to identify suspicious activity patterns, protect your account, and maintain platform integrity. twc18.
Anonymised usage data is used to understand platform usage patterns and make improvements that enhance your experience.
Your email address and phone number are used to send important account notifications, promotions (with your consent) and responses to customer support enquiries.
You may opt out of marketing communications at any time by updating your notification settings in your account, without affecting core services.
twc18 does not sell your personal data. However, there are certain situations where we need to share your data with trusted third parties to enable smooth platform operations:
All third parties handling user data twc18 are contractually bound to maintain data confidentiality and to use it only for the agreed purposes.
Platform twc18 uses cookies and similar technologies to enhance your browsing experience. The following are the types of cookies we use:
You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect the functionality or your experience on the platform. twc18.
Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights regarding your personal data held by twc18:
You have the right to request a copy of the personal data we hold about you. We will provide this information within 14 working days.
If your personal data is inaccurate or outdated, you have the right to request an immediate correction. Contact our support team to initiate this process.
You may request deletion of your personal data, subject to our legal obligations to retain certain financial records for the prescribed period.
You have the right to object to the processing of your data for direct marketing purposes. Such requests will be processed without any further questions.
You may request your personal data in a machine-readable format for transfer to another service if needed.
To exercise any of the rights above, please contact our Data Protection team. We will verify your identity before processing any request to ensure the security of your data.
twc18 continuously invests in the latest security technologies and procedures to ensure your data remains protected at all times. Measures we employ include:
While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure against all threats. We encourage you to also practise good security habits, such as using strong passwords and enabling 2FA on your account.
twc18 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or new platform features. When material changes are made:
We encourage you to review this page regularly to stay informed about how we protect your information.
In today's digital world, personal data has become an extremely valuable asset. Many companies exploit users' trust to commercialise their personal information without clear disclosure. At twc18, we take a firm stance against such practices.
We understand that as a betting platform, trust is the backbone of our business. If you cannot trust us with your personal data, how can you trust us with your money? That is why every data management decision is made with one key question in mind: is this what is best for our users?
The KYC process, for example, may feel inconvenient to some players. But it is the most effective protection mechanism to ensure no other party can access or make withdrawals from your account. Similarly, the activity logs we maintain are not there to monitor your behavior, but to allow us to quickly detect any unusual activity on your account.
Every day, millions of transactions are processed worldwide in the online wagering industry. Cybersecurity risks are real and ever-evolving. The commitment of twc18 is to always stay one step ahead of these threats, investing in the technology and expertise needed to keep your data safe — not because the law requires it, but because it is the right thing to do.
Contact our Data Protection Officer for any enquiries regarding your privacy and personal data.