Twc18 Terms and Conditions – Complete Betting Platform Usage Guide

To register an account at twc18, you must meet the following requirements:

• At least 18 years old on the date of registration.
• Provide complete, accurate, and up-to-date personal information during the registration process.
• Having only one (1) account only on the platform twc18. Multiple account registrations are strictly prohibited and may result in the closure of all associated accounts.
• Not appearing on any list of individuals prohibited from using online betting services.
• Responsible for ensuring that your use of this platform is lawful under the laws of your country or region of residence.

During the KYC verification process, you may be asked to submit a copy of a valid identity document such as a national ID or passport, along with proof of your current address. This process is part of twc18 to protect all users on the platform.

All financial transactions on the twc18 subject to the following policies:

• Minimum and maximum deposit amounts are subject to limits set by the chosen payment method and may vary based on current promotions.
• All transactions are processed in Malaysian Ringgit (MYR). No currency exchange fees are charged.
• Withdrawals can only be made to a bank account or digital wallet registered under the same name as the twc18. Transfers to third parties are not permitted.
• For withdrawals exceeding certain limits, additional identity verification may be required before processing can proceed.
• Deposited funds must be wagered at least once (1x) before being eligible for withdrawal, unless otherwise stated in the promotion terms.
• twc18 reserves the right to suspend or cancel any transaction suspected of involving fraud, money laundering, or other suspicious activity.

All bonuses and promotions offered by twc18 subject to the specific terms stated alongside each offer. In general, the following rules apply to all types of bonuses:

• Each bonus has wagering requirement that must be met before winnings derived from a bonus can be withdrawn.
• Bonuses can only be claimed once per player, unless stated otherwise in the relevant promotion terms.
• Using multiple accounts to claim the same bonus is prohibited and may result in the cancellation of all bonuses and the closure of all accounts involved.
• twc18 reserves the right to amend, withdraw, or cancel any promotion at any time without prior notice.
• Where there is a conflict between these general terms and specific promotion terms, the specific promotion terms shall take precedence.
• Bonus value cannot be transferred, directly converted to cash, or used to pay platform fees or charges.

The security of your account is a shared responsibility between twc18 and you as the user. We protect the platform with 256-bit SSL encryption and two-factor authentication, but you are also required to take the following steps:

• Use a strong and unique password for your account twc18 your account — do not use the same password as other platforms.
• Never share your account login credentials with anyone, including family members.
• Enable two-factor authentication (2FA) for an extra layer of security.
• Log out of your account after each session, especially when using a shared device.
• Report to the support team twc18 immediately if you suspect unauthorized access to your account.

twc18 will not be liable for any losses arising from the user's negligence in safeguarding their own account information.

twc18 fully committed to promoting a healthy and responsible betting culture. We provide a range of self-control tools to help players manage their betting habits:

• Deposit Limit: Set daily, weekly, or monthly limits on the amount that can be deposited into your account.
• Betting Limit: Limit the amount that can be wagered within a specific time period.
• Temporary Break: Temporarily suspend your account if you need a break from wagering.
• Self-Exclusion: Option to permanently self-exclude from the platform if you feel that wagering has negatively impacted your life.
• Reality Check: Set regular reminders to help you monitor the time and money you spend.

If you or someone you know is experiencing problems with gambling, we encourage you to seek professional help. Use the self-control tools available in your account or contact the support team twc18 for immediate assistance.

twc18 reserves the right to suspend or close any user's account, with or without prior notice, in the event that:

• Users who violate any of the terms and conditions set out in this document.
• There is evidence or reasonable suspicion that the account is being used for fraudulent activity, money laundering, or any other illegal activity.
• Users who open multiple accounts or share an account with another individual.
• Users who use automated software, bots, or any technique designed to exploit the wagering system twc18.
• Users who are abusive, threatening, or disrespectful toward support staff twc18.

In the event of account closure due to a terms violation, twc18 reserves the right to withhold account balance withdrawals while an investigation is ongoing. If an account is closed at the user's own request and no violations have occurred, the valid balance will be returned within the stipulated timeframe.

twc18 makes every effort to ensure the platform operates without interruption. However, there are certain limits to our liability:

• twc18 is not liable for any losses arising from technical disruptions, system failures, cyberattacks, or force majeure events beyond our reasonable control.
• Information displayed on the platform twc18 provided on an "as is" basis and we make no warranties that it is always accurate, complete, or up to date at any given time.
• We are not responsible for any betting decisions made based on statistical information or analysis displayed on our platform.
• Total liability twc18 to any user shall not exceed the net amount deposited by that user within the 30 days preceding the claim.

These terms and conditions are governed and interpreted in accordance with applicable law. Should any dispute arise between a user and twc18, we encourage peaceful resolution first through our customer support channels.

• All complaints should be submitted to the support team twc18 first and we are committed to resolving it within 5 working days.
• If a complaint cannot be resolved internally, it will be referred to the relevant mediation body.
• In the event of any conflict between the Bahasa Melayu version and other versions of this document, the Bahasa Melayu version shall take precedence for users in Malaysia.